Pricing & licensing
The right solutions for every team size
Choose Visual Support, Workflows or a combined package for your team. Compare licensing models and package features. Personal guidance and practical expertise are included.
As of: Q4 2026
Smart Start
Smart Start includes setting up and initially customising your blankmile environment. Together, we also ensure that everyone involved can work efficiently and with clear goals from day one – with practical training and thorough preparation.
Setup of your blankmile environment, including logo and copy customisation.
Strategy and goals with your dedicated contact.
Onboarding for admins and team members.
Training covering operation, best practices and practical simulations.
Tailored conversation guide developed together for your needs.
Ongoing coordination We guide the rollout and carry it out together with your team.
Licensing
Visual Support
Pricing depends only on the number of licences. In both models, each licence is assigned to a specific person. The difference is how many team members can provide support at the same time.
Connect FIX
For teams providing support regularly and at the same time.
Connect FLEX
For larger teams whose members provide support at different times.
Included features
Every destination country
Support people worldwide, without destination restrictions.
No maximum call duration
Unlimited calls, with no limit on duration.
Unlimited file uploads
Share files during and after calls, without file quotas.
Unlimited storage duration
Keep call documentation for as long as you need.
Automatic deletion can be enabled voluntarily.
Dedicated contact
Personal guidance, regular discussions and practical know-how.
Workflows
| Feature | SMALL BusinessFor getting started. | PROMore processes. Your brand. | SCALEFor growing requirements. |
|---|---|---|---|
| Users | Unlimited | Unlimited | Unlimited |
| Number of workflows | 3 | 10 | 30 |
| Submissions / month | 50 | 300 | Unlimited |
| White labeling* | |||
| API access* | |||
| Custom domain (CNAME)* | |||
| Translation languages | German / English | 30 | 30 |
| Storage | 100 GB | 500 GB | 2 TB |
* available as an add-on with the respective package
Combined packages
| Feature | SMALL BusinessFor getting started. | PROMore processes. Your brand. | SCALEFor growing requirements. |
|---|---|---|---|
| Workflows package | SMALL Business | PRO | SCALE |
| Connect FIX licences | 1 | 3 | 10 |
The features of the corresponding Workflows package in the table above apply. Invited Visual Support participants do not need a licence.
Extensions
Included
Logo and copy
Included in Smart StartLogo and copy are adapted to your brand during Smart Start.
Ongoing guidance
Your dedicated contact supports you with regular discussions and practical know-how.
Optional additions
Custom joining page
Your joining page in your corporate design.
After clicking the call link, participants can be welcomed by a page customised to your corporate design.
PDF reports in your own design
Call reports that match your brand.
Adapt fonts, colours, fixed text and the layout of your reports to your brand.
SMS sender and invitation link
Your own sender name and invitation link.
Use a custom sender name and a domain under your control. SMS branding may vary in individual destination countries.
Custom domain
Your domain for Visual Support and Workflows.
Use a custom domain for Visual Support and Workflows. For Workflows, connecting your domain via CNAME is available as an optional extension with SCALE.
Custom integrations
Connect your CRM, ERP or ticketing system.
Connect your CRM, ERP or ticketing system to blankmile with a custom integration. Together, we define which information to transfer and how the integration supports your process.
Explore integrationsCustom SLAs
Service agreements tailored to your requirements.
Agree on custom service level agreements that fit your business requirements. We define the scope together with you.
Expertise included. Personal guidance.
Your licensing package includes a dedicated contact. Together, we develop your strategy and define the goals for your remote support.
You gain access to our expertise from years of implementing remote support solutions and their billing models. Plan both the technical rollout and the commercial use of remote support with us.
Calculate your price.
The price calculator is currently available in German. Contact us to discuss your configuration in English.
Which model fits your team?
Tell us how many experts you have and how your team works. Together, we will find the right licensing model and discuss any extensions you need.
Discuss licensingLicensing questions.
Do invited participants need a licence?
No. Only the agent or expert providing Visual Support needs a licence. Invited customers, suppliers and field technicians do not need their own licence.
What is the difference between Connect FIX and Connect FLEX?
With FIX, all licensed team members can work at the same time. FLEX provides personal access with an agreed number of concurrent connections shared across the team. You can add team members and concurrent connections.
Is Visual Support billed by usage?
No. Within your chosen model, pricing is based on the number of licences. Destination countries, call count, call duration, file uploads and storage duration do not incur usage-based charges. With FLEX, the required number of concurrent connections is also agreed.
Can I enable automatic deletion?
Yes. Storage duration for Visual Support is unlimited. Automatic deletion can be enabled voluntarily.
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Do the unlimited allowances also apply to Workflows?
Unlimited calls, file uploads and storage duration refer to Visual Support. Workflows has the allowances of the selected package. SMALL Business, PRO and SCALE each include unlimited users.
What is the contract term?
The standard billing interval and contract term are twelve months. Billing is annually in advance. Longer terms and advance payments can be considered in your proposal.
Are white labeling, API access and a custom domain included in the Workflows package?
No. Checkmarks for these features mean that the respective extension can be booked as an optional add-on. White labeling and API access are available with PRO and SCALE. A custom domain via CNAME is available with SCALE. These extensions are not included in the package. This also applies to the corresponding Workflows package in a combined package.