About us and blankmile
Great service starts with understanding.
We build software that connects people in technical service. It helps turn an open question into a clear picture and missing information into a next step.
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Our founding idea.
We wanted to make sharing know-how fast, simple, secure and customer-friendly.
The idea: bring people the benefits of an augmented reality headset without its cost and complexity.
To this day, blankmile is built on three pillars.
Simplicity
- No app download.
- No training or licences for your customers.
- No additional hardware.
Security
- Developed in Austria.
- Hosted in the EU.
- Only necessary data is stored and processed.
Adaptability
- The look and feel adapts to your requirements.
- Seamless integration into existing systems.
Why service teams choose blankmile.
blankmile combines an easy way for customers to get started with clear information for your service team.
GDPR compliant
Developed in Austria
Hosted in the EU
No customer app needed
Built for technical service
Easy to use
Direct point of contact
White labeling
Seamless integrations
Independently founded. Growing with our customers.
blankmile is entirely bootstrapped. We are not a spin-off from another company and fund our growth without investor money.
We grow by working with happy customers.
From a master’s thesis to blankmile.
We have been developing the idea since 2020, from visual remote support to guided digital processes.
Master’s thesis at Campus Hagenberg
The project begins as aidAR during Martin Schneglberger’s master’s thesis at the University of Applied Sciences Upper Austria, Hagenberg campus. It lays the foundation for what later becomes blankmile.
Read our origin storyEDISON ideas competition
Still known as aidAR, the project takes third place in the Innovation category of the EDISON ideas competition.
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Read the Upper Austria reportMAD Tech GmbH is founded
Martin Schneglberger, Andreas Holzapfel and Dominik Reichinger found MAD Tech GmbH, turning their shared idea into a company.
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- 2022–2024
Joint research with Campus Hagenberg
Together with the University of Applied Sciences Upper Austria, Hagenberg campus, we research an augmented reality platform. Our goal is to make augmented reality as easy to access as possible while meeting high IT security requirements.
blankmile Visual Support launches
blankmile Visual Support enters the market. Our first customers are small trade businesses. Soon, market leaders also begin using the solution to support their customers.
Explore Visual Support- 2024–2026
International recognition
blankmile achieves international recognition at service conferences and product competitions. Our solution receives awards for customer service, innovation and sustainability.
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blankmile Workflows
Workflows complements Visual Support with guided digital processes. Customers collect information and media in a structured way for service teams to use.
Explore Workflows- Today
Evolving with our customers
We continue to develop and sell blankmile. Today, market leaders use the solution wherever customer expectations are high and problems are complex.
The meaning of
In logistics, the “last mile” describes the final stretch that brings a product or service to the customer. With blankmile, that journey can ideally be avoided. Where a service visit would otherwise be needed, a space opens up: a “blank”.
Avoiding that trip frees up time and resources. It opens up possibilities: finishing work earlier, supporting more customers and improving customer and employee satisfaction. In a word: blankmile.
Partners and networks
blankmile is connected with organisations in service, industry and research. Explore our network and its areas of focus.
Service network
KVD
The service association connects people and companies across the service sector.
Customer service in Austria
KVA
The Austrian customer service association provides a platform for exchange in customer service.
Industry network
Mechatronics Cluster
The Business Upper Austria network brings together companies in the mechatronics sector.
Research and innovation
FFG
The Austrian Research Promotion Agency is one of blankmile’s supporters.
Startup incubator
tech2b
The Upper Austrian incubator supports startups as they develop their ideas and businesses.
Founder network
Sparkasse Startrampe
Startrampe by Sparkasse Oberösterreich connects startups, established businesses and aspiring founders.
Austrian Federal Economic Chamber
WKO
The Austrian Federal Economic Chamber represents Austrian businesses and supports them with advice, knowledge and networks.
Hagenberg campus
University of Applied Sciences Upper Austria
Our academic roots are in Hagenberg. The project began there as a master’s thesis under the name aidAR and later became blankmile. After the company was founded, the University of Applied Sciences Upper Austria was our research partner from 2022 to 2024, working with us on an accessible augmented reality platform.
Recognition we are proud of.
Our work has received recognition in customer service, innovation and sustainability. Follow the links to the events and reports.
Three-time award recipient
Service Summit Startup Award
blankmile has received the Service Summit Startup Award three times, taking 3rd, 1st and 2nd place.
Sustainability
STARTUP IMPACT
blankmile is among the winners of the “Sustainable from the start” competition organised by the Economy for the Common Good in Landshut.
Industry and innovation
Startup pitch at AMB
blankmile won first place in the startup pitch competition at AMB in Stuttgart.
Newcomer category
Innovator of the Year
The brutkasten community voted Martin Schneglberger and blankmile the winner in the Newcomer category.
Innovation category
EDISON ideas competition
In 2021, the project received third place in the Innovation category of the EDISON ideas competition under its former name, aidAR.
Let’s get to know each other.
Would you like to develop your service or work with us? Tell us what you have in mind.
Get in touch